SUCO Technologies

HOW IT WORKS

We Aim At Providing Client Satisfaction With Creative Plans And Improvement To Pass On A Remarkable Innovation Foundation.

OUR 4-STEP PROCESS

With robust administrations and arrangements, we promote in describing surprising courses of action that make regard and strong advantage for our customers around the world. 

To stand true to the remarkable prerequisites of the business, our specialists fabricate your group in four fundamental advances. We attempt each and every progression proactively to get your best business objectives while you remain occupied with its extension and development points of view.

We perceive that consistent fulfillment of the needs of the client is basic to business endurance. We steadily progress in the direction of protecting a drawn-out association with every client and we expect to do this by carrying out the following strategy.

1. PLANNING

It includes learning the cycle of the business that is redistributed. Building up a profitable workplace and cultivating a presentation based culture. 

We actualize a situation, wherein the administrations are bright with web advancement and programming arrangements in an approaching time of innovation.

In the first 30 days, we learn your processes and goals, and conduct technical training. A training assessment will then be performed on the agent’s 3rd week of training. We aim to align goals and ensure a smooth transition from recruitment to operations.

After the first 30 days of training is complete, it’s time to start building your dashboard that automatically turns your team’s numbers into clear, actionable insights. We need to determine which performance metrics, or KPIs, matter most. These are the basic metrics you will want to keep an eye on.

In the last 30 days, it’s all about “Nesting”. In this period, your team is functioning well, and ready to be transitioned to normal operations. From this point, your Team Lead will provide on-going, day-to-day management.

2. RECRUITMENT

Extensive screening and scanning all the candidates for the best panel of experts to assist you with the best results proposed to you. Guaranteeing that quality norms are met preceding conveyance everything being equal and administrations through Quality Assurance rehearses.We are pleased that we are as yet supporting our absolute business customers by putting our customers at the core of all that we do.

We measure cognitive abilities, English skills, and personality characteristics as part of an extensive battery of tests. We also can administer technical, or job-specific tests you’d like the applicants to take. We’ll present a short-list of candidates to you for final interviews.

Yes. We encourage our clients to do the final interviews with shortlisted Candidates. Usually the final interview is done using Zoom or Skype. Or, you can leave the selection to us, and we can decide. Recruitment usually takes 2-3 weeks.

We manage the pay and benefits of the staff and remit money to the following government agencies:

  • Social Security System
  • Health Insurance
  • Provident Fund

3. TRAINING

As an essential component of your working system, we carry out a robust training program for staff before fostering our administrations to guarantee no conflict of obligations and specialists. We have a profoundly knowledgeable team with superb specialized information and involvement with utilizing the most recent programming guidelines.We are an enthusiastic group of individuals who strengthen evenly with headwinds by staying focused on reliably putting resources into innovation and assets for our shoppers around the world.

Training is often done over Zoom or Skype video. We encourage the “Train the Trainer Model” for the purposes of training trainers and instructors. They learn the best possible ways to deliver training materials to other team members.

Training time depends on the scope and complexity of work, and if the client already has developed training materials. Most of our clients can train their staff in as little as 3-4 weeks, if not sooner.

Yes. Your employees are welcome to visit our Dharwad to train their staff in person. In other cases we have sent key team members to the client’s site for in-person training.

4. MANAGEMENT

We guarantee your group delivers the best for business objectives achievement with our master administrative aptitudes. We are consistently at the top regarding customer satisfaction. We are a Cutting edge Technology Provider.

We entrust you with 24*7 customer assistance to your business to help you out with any query.We are focused on making the premier worth administrations for our clients. We try to open new entryways by utilizing the most recent advances just as showing adaptability to developing chances to give imaginative items and administrations that will meet the quickly developing needs of our clients. 

Lifetime Supplier of Furthest Strategies for Your Computerized Venture!

The client will enjoy a dedicated Client Success Manager who will serve as the main point of contact for any issues that may arise, throughout the life of our partnership. Your Success Manager will also conduct a 90-Day Success Planning session with you, which is scheduled soon after the Services Agreement is signed.

In the rare case a team member is not performing and hitting their KPIs, they will be quickly re-trained or replaced as soon as possible. At all times the client is in complete control.

 

Yes. Some clients just need us to recruit the team, and put them in our awesome offices, and that’s it. They want to manage the day-to-day output of their team entirely themselves, and that’s fine.

 

Make Your Business Better.

If you’ve never outsourced before, you probably have a lot of questions. Contact us and we will be sure to tell you everything you need to know. After 5+ years of growing teams in India, United States and Australia, we’ve just about seen it all.